Frequently asked questions

Everything you need to know about FermPal: plans, payment, AI recipes and your data.

FermPal in a nutshell

What is FermPal?

FermPal is a web app for tracking homemade ferments: water kefir, kombucha, ginger beer, beer, cider, mead… It manages your ingredient stock, your recipes (versioned, BeerXML import included), phase-by-phase batch tracking, AI recipe generation and your shopping list.

Who is behind FermPal?

FermPal is an independent product, built in Switzerland. It's not a big-company brand and it's not affiliated with any AI provider — just a tool made by a fermenter, for fermenters.

Do I need to install anything?

No. FermPal runs in the browser and can be installed as an app (PWA) on mobile and desktop. Your data syncs across all your devices, in English and French.

Plans & payment

What's included in the Free plan?

Free is free forever: 20 recipes, 3 active batches at a time, 3 AI recipes per month, the shopping list with restock, and BeerXML import. No credit card required.

What does Pro add?

Pro unlocks everything: unlimited recipes and batches, extended AI recipe usage, one-click shopping list fill from a recipe's missing ingredients, and all upcoming features.

It costs €4.90/month, or €3.90/month billed annually (€46.80/year — roughly two months free).

Who processes my payment?

Payments are handled by Creem.io, our Merchant of Record: they are the legal seller and take care of billing and international VAT. Your card details never touch FermPal's servers.

How do I cancel my subscription?

In one click, from the “My subscription” page inside the app — no email to send, no questions asked. Cancellation takes effect at the end of the current period: you keep Pro access until the month or year you already paid for runs out.

Can I get a refund?

On the annual plan, you get a 14-day money-back guarantee from your first purchase: a “Request my refund” button is available on the “My subscription” page during that window — immediate cancellation, full refund, funds within 5–10 business days. Usable once.

On the monthly plan, access starts immediately after payment (so the legal withdrawal right doesn't apply), but you can cancel anytime for the following month.

Is there a launch offer?

Yes: the early bird offer gives 50% off your first month on the monthly plan. It's applied right at checkout during the launch period.

AI recipes

How do AI recipes work?

Describe what you're craving (drink type, volume, inspiration) and pick “from my stock” or freestyle. FermPal then composes a complete recipe, phase by phase (first ferment, second ferment, cold crash…), ready to start as a batch.

Which AI model is used?

Generation relies on third-party language models, currently the Google Gemini API. FermPal is an independent product, not affiliated with Google: AI is a feature of the service, not the service itself.

In line with Google's API terms for paid plans, your requests are not used to train Google's general models.

What does “extended usage” actually mean?

On Pro, you can generate AI recipes without counting: the only ceiling is a generous anti-abuse cap, sized so it never gets in the way of normal human use. Details are in the Terms.

Are generated recipes reliable?

They're an excellent starting point, but AI can make mistakes. Home fermentation carries real risks (hygiene, container pressure, variable alcohol content): always check a recipe's safety and consistency — AI or not — before you drink the result.

Data & account

Where is my data stored?

On secure servers located in Europe (Supabase/Vercel infrastructure), with encryption in transit and per-user data isolation. Your data stays yours: it is never sold or shared for commercial purposes.

How does sign-in work?

No password: enter your email and receive a one-time magic link. Nothing to remember, nothing to leak.

How do I delete my account?

Email hello@fermpal.com and we'll delete your account and data. Full details about your rights (access, correction, deletion) are in our Privacy Policy.

Support

How can I reach you?

By email at hello@fermpal.com. We reply within 3 business days — usually much faster.

Another question? Write to us at hello@fermpal.com.

Pricing